Shipping & Returns

Standard Shipping $9.99

Express Shipping $19.95

Bulky and Oversized Goods will be quoted per order

We offer free shipping for orders over $150 (excluding bulky and oversized goods)

Once your order has been dispatched you will be sent an email with a tracking notification so you can see the estimated delivery date.

All orders are packed and dispatched within 24-48 hours from ordering.

All of our orders are dispatched via Australia Post.

If you cannot be at home and are worried about your parcel being left unattended we suggest sending to a business address where someone will be available to accept your delivery.

Yes, all of our order are sent via Australia Post and can be sent to PO boxes.

Sure can! Just select pick up in store at checkout and wait for your email to let you know that you order is ready to collect in store.

We are so sorry to hear that you order has arrived damaged. Please email us immediately at hello@oxleyandmoss.com with a photograph and details of the damage so that we can issue you with a replacement, refund or store credit.

Ooops! Look like our superhuman joy makers made a mistake. Please email us as soon as you receive your order with the details at hello@oxleyandmoss.com and one of our team will get back to you ASAP.

No problem! We get it, online shopping is super convenient but sometimes we just don’t love what arrives as much as we thought we would. We are happy to offer exchanges (where possible) or store credits for change of mind.

You will need to pay for return postage and then postage for us to send you a replacement.

Store credits will be issued less delivery fees.

Just email us at hello@oxleyandmoss.com within 7 days of receiving your order.